FREQUENTLY ASKED QUESTIONS

If I am out of my coverage area will my pages come to my pager when I am back in it?
No, you need to be in the covered area to receive. Click HERE for a map of our coverage area.

What is the difference between Numeric and Alphanumeric paging?

Numeric paging can only transmit numbers done through a telephone touch pad.

Alphanumeric pagers can receive text messages and also receive numeric messages through a variety of ways.

How do I send a text message to my alphanumeric pager?

1. Speak your message by dialing the 800 number given to you by your representative at Sierra. 
2. Through our website at www.sierracommunications.com, or paging software.
3. Purchase our dispatch paging software.

4. Please call our Paging Department (207) 947-4199 or email at pagers@sierracommunications.com for more details.

How long should the battery in my pager last? 

On average a battery should last about 4 weeks. It could be longer/shorter depending on the number of pages that you receive. If you use the vibe alert only that will shorten the battery life slightly. We recommend that you use only alkaline batteries without any test strips.

How do I get a replacement for a Lost/Stolen or Broken pager?

Please contact our paging Department during regular business hours and we will gladly assist you.

How do I change my greeting?

For instructions on a custom greeting click HERE . For instructions on voicemail click HERE.

What types of payment do you take? 

We take Cash, Checks, MasterCard, and Visa.  If you would like, we can set up an automatic payment with your credit card, just contact our Paging Department for more information.

My pager isn't working what do I do? 

First, make sure that your pager is turned on. 
The pager can only listen for pages while it's turned on, so it's better to leave it on all the time. Pagers are designed to use their power very efficiently, so the batteries tend to last very long (we recommend alkaline batteries). 

Second, send yourself a page to see if you receive it. Your caller may simply have made a mistake in dialing. If the test page did not transmit, check the battery to make sure it's strong and inserted properly. Most pagers will have an indicator that tells when the battery is weak.

Have you been traveling outside our coverage area? If you are outside of the coverage area you will not receive pages. Click HERE for our coverage map or contact our Paging Department for more information.

Take a look around you to see if you're in an area that's unlikely to receive the transmission. Your pager works like a radio and accepts radio waves. These waves are will be unable to reach you if you are in a "hole" (such as the basement of a building) or surrounded by metal (such as an elevator). Think of what happens to your radio when you go through a tunnel, paging works the same way.